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At Dales Cycles we try to be clear about the information we provide to our customers, as this is as important to us as the product itself.
In order to ensure the best service we can to our customers, we adhere to certain guidelines on both the content of our website and the products and services we provide. The following Terms and Conditions are based on Dales Cycles commitment to trying to offer the highest standards of service and transparency to its customers, and as such, is our guarantee of this commitment that we try to make in all circumstances.
If you are using this website or intend to purchase from us, please take a moment to read the relevant terms and conditions below in each of the relevant sections. We have tried to make these as simple as possible but, if you do have any questions, please refer to our FAQ Page where we have tried to answer the most often questions that our customers ask.
If you still require further information or clarification on any point, please feel free to email us at [email protected] with your enquiry.
By continuing to use this website or by placing an order with us you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions.
These Terms and Conditions apply only to purchases made from this website and may differ from those for in-store purchases.
These Terms and Conditions are additional to, and do not affect, your statutory rights.
"We", "us", “Dales” and "Dales Cycles" means Dales Cycles Limited. "You" and "the customer" means any private individual, using this website or purchasing goods or services from it.
"Goods and services" means any item or service offered for sale by Dales Cycles Limited on this website. A "confirmed order" and "the contract is agreed" means an order placed by a customer and accepted by Dales Cycles Limited.
See Buying from the Dales Cycles section of our website below for further details on order placement and acceptance.
"Working Days" means all days other than Saturdays, Sundays and Scottish statutory and public holidays. These Terms and Conditions and your use of this website shall be governed by and construed to be in accordance with the law of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish court.
We can only offer goods and services for sale to UK residents over 18 years of age.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under Scottish law you must:
By purchasing from this website you confirm that you are at least 18 years of age.
By filling in an electronic order form and submitting it to us you are making an offer to purchase from us. In doing so you confirm that the credit or debit card that is being used is your own.
We will send an email confirming your order details.
Our acceptance of your offer to purchase will result in a binding agreement between us under these Terms and Conditions.
Please note that we are under no obligation to accept your order but we would normally only refuse orders under exceptional circumstances.
These circumstances include (but are not limited to):
We will contact you immediately if there is any problem with your order or unforeseen delay.
For any other information or answers to frequently asked questions please refer to our FAQ Page.
If you still can't find what you are looking for then please call customer services on 0141 332 2705 or email us at [email protected].
All prices quoted on this website are in Pounds Sterling and we can only accept payment in Pounds Sterling.
Prices are subject to increase without notice but we will never charge you more than the price stated in your order confirmation.
We accept the following major Debit and Credit Cards; VISA, VISA DEBIT, VISA ELECTRON, MASTERCARD, MASTERCARD DEBIT and MAESTRO. We also welcome payments from PAYPAL and offer V12 Finance if required.
Under normal circumstances payment will be taken immediately once you place your order.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing the information to this site.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Delivery information is available on our Delivery page.
Returning an item information is available on our Returns page.
All original images and content of this website remain the copyright of Dales Cycles Limited.
All trademarks and logos relating to brands are used with permission and remain under the copyright of their respective owners.
You may download and print any part of this website only for private use and for consideration of purchasing from this website. You may not make other use of the material on this site without our written permission.
Dales Cycles Limited are not responsible for the content of any third party sites that may be accessed via external links from this site.
The following are the terms and conditions for Dales Cycles competitions/prize draws ("Competition Terms and Conditions").
Please read these terms and conditions carefully. If you enter one of our competitions or prize draws, we will assume that you have read these Competition Terms and Conditions and that you agree to them.
Offers, Vouchers and Promotions are valid on selected full-price items while supplies last. Without limitation, discounts will not apply to sale merchandise, special bespoke orders, gift cards or back ordered items.
Offers, Vouchers and Promotions cannot be combined with any other offer or discount code. Discount will appear at the time of check out AFTER the code has been entered. The offer terms and conditions are subject to change at any time without prior notice. Other restrictions may apply.
Dales Cycles reserve the right to remove any offer or promotion without prior notice.
Reductions cannot be used with Finance options or Cycle to Work Scheme vouchers.
If you have questions about your Account or Personal Information, the correction of that information, or to make a complaint, please refer to the Raising A Complaint section below.
Raising A Complaint
Please contact us to raise a complaint, refer to our Contact page for communication methods.
Handling your complaints
Dales Cycles Ltd aim to:
Acknowledge receipt of all complaints within 24 hours (or 1 business day*) of receiving it, or as soon as practicable.
Resolve all complaints within 30 days after receiving the complaint. This may not be possible in all circumstances. Where we cannot resolve a complaint within 30 days, we will notify you of the reason for the delay as well as an indication of when we expect to resolve the complaint.