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Payment options

We offer 4 ways to pay for your items online.

Not all methods of payment are applicable to all items and we try to list on each page the appropriate information where payments other than Bank or Credit Cards and PayPal are accepted.

Credit/Debit Card

We accept the following major Debit and Credit Cards; VISA, VISA DEBIT, VISA ELECTRON, MASTERCARD, MASTERCARD DEBIT and MAESTRO.

Because we understand that sometimes cards get stolen and there are some nasty people out there we also have in place verified by Visa and Mastercard SecureCode which provide an extra element of security for all online transactions (it’s the equivalent of an online PIN).

This is something that you set up with your bank and it’s an alphanumeric password, when prompted you simply enter it to prove its you.

More information can be read on each by clicking on the links below:

PayPal

You can use PayPal to pay quickly through our checkout.

If you don’t have PayPal you can get more information by clicking on the link below

Finance

Buying your bike & accessories on finance.

At Dales Cycles we can help you buy the bicycle of your dreams much sooner than you might think! With the help of our chosen partner V12 finance, we can offer a range of 0% and interest bearing finance packages. We can offer finance on all products priced £300 and over.

Finance applications can be made online, and there is no need to visit our store in person. To apply for finance online, simply select the 'V12 Retail Finance' payment option at checkout, and you will then be guided through the finance application process online.

A handy finance calculator found on our product pages, will help you determine which finance packages are eligible for the product you are interested in.

Finance Options Available

Subject to availability, the typical products offered are:

Price Range: 300-499

- 12 months interest free

- 24, 36 and 48 months, 15.9% interest bearing

Price Range: 499-1000

- 12 months, 18 months interest free

- 24, 36 and 48 months, 15.9% interest bearing

Price Range: 1000 plus

- 12, 18, 24, 36 months interest free
48 months, 15.9%, interest bearing

Reduced Bikes (over £300)

12 months interest free
24, 36 and 48 months, 15.9% interest bearing

Product Information

Interest Free Credit

  • This is an interest free loan with no arrangement fees
  • You repay the loan amount through equal monthly payments spread over the chosen repayment period
  • Minimum loan of £300 applies

Interest Bearing Credit

  • This is an interest bearing loan with interest charged at the given APR, there are no additional arrangement fees
  • You repay the loan amount and total interest spread equally over the chosen repayment period
  • Minimum loan of £300 applies

Eligibility Criteria

You must:

  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by direct debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your spouse/partner who is in regular employment

*If you are retired and receive a pension or registered disabled and unable to work, V12 Retail Finance may ask for proof of sufficient income.

Applying for Finance Online

Applying for Finance

*Credit is subject to age and status. You must agree to the lender’s Terms and Conditions and electronically sign the Credit Agreement document before we can release the goods to you.

Information Required

During the loan application process, you will be asked for your personal information such as name, 3 years’ address history, date of birth, email and telephone contact details and employment/income information.

If you are accepted, you will also need a credit or debit card registered to you at your address on the credit application so that the lender can carry out an electronic identity check.

Processing Time

With most applications we expect that you will be given an acceptance or decline decision within 10-20 seconds.

In some cases, the lender may return the decision as ‘referred’. You will then receive an email with further instructions once the underwriters have made a decision.

Underwriting hours are between 8am and 8pm, Monday to Friday (excluding Bank holidays), 9am and 6pm on Saturday, and 10am and 5pm on Sunday. If your application is referred outside of these hours, then you may have to wait until the next working day for the decision.

Delivery

For finance orders made online or via mail order we are only able to deliver the goods to the address on your credit agreement (your home address).

You will not be able to have the goods shipped to another address or collect the goods from us in person.

Returns and Cancellation Procedure

If you wish to return the order, then please refer to our returns policy.

If we accept your return, we will contact the lender to cancel the credit agreement.

We may not able to cancel the finance if the return falls outside of our returns period.

Declined Credit Applications

You will be informed of the decision if the lender declines your application, the lender in unable to share the reason for decline with us.

Applications are usually declined for reasons such as:

  • you do not meet the eligibility criteria (see above)
  • adverse credit reference agency information
  • your credit score
  • you are considered to be overcommitted
  • your existing account performance with other lenders

The lender will give you the contact details for the credit reference agency used.

They will also give you information on how to appeal the decision if you wish to discuss the matter.

Please note that the lender is unable to discuss this over the telephone due to Data Protection rules.

You should also note that each lender applies its own credit score to applicants so if you have recently been accepted for credit elsewhere this does not necessarily mean that appealing the decision on this basis alone will result in a change of decision.

The Lender

Dales Cycles Ltd acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance.

Secure Trust Bank is registered in England and Wales 541132.

Registered office:

One Arleston Way
Solihull
B90 4LH.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550.

Dales Cycles Ltd is registered in Scotland SC37712.

Registered office:

150 Dobbies Loan
Glasgow
G4 0JE

Dales Cycles is authorised and regulated by the Financial Conduct Authority. Our registration number is 740575.

Exclusions

Dales Cycles reserve the right to exclude chosen products or services from our finance packages.

These usually include products sold in conjunction with existing offers/vouchers, or sale/reduced items.

If you are not sure whether an item qualifies for interest free credit, please contact us & we will be glad to advise you.

Cycle to Work Scheme

The Basics

 

Cycle to Work allows an employer to offer an employee a cheaper way to purchase their ideal bicycle.

Choose your bicycle in store, hire it from your employer for an agreed length of time (usually 12 months), and then purchase it for a small percentage of its original price. This usually results in a saving of over 25% from RRP for a standard rate taxpayer. Even greater savings are available for higher rate taxpayers.

The scheme can also be used to purchase relevant safety accessories and clothing for use with the bicycle. For cyclists who already have a bike, some schemes will also allow for “accessory only” applications. Certain accessories are excluding, including but not limited to, computers, aero bars and boot racks.

To find out if you’re registered, ask around your place of work, or with your manager, HR department etc.

 

The Rules

 

Employees can choose a bicycle and/or accessories up to a total of £1000. A small number of employers allow for vouchers over £1000, but this is quite rare.

After receiving your bicycle and redeeming your voucher, you will pay it back through your monthly wage packet, before tax, netting you an average saving of 25%.

At the end of the scheme you will be given the opportunity to purchase the bicycle. This is usually at 5% of the fair market value of the bicycle. This usually amounts to not much more than the previous monthly payments.

Sale bicycles and accessories are not included for purchase on Cycle to Work schemes. Cycle to Work vouchers cannot be used in conjunction with other existing offers and/or discount codes.

Regulations

You pick a bike and/or accessories costing a maximum of £1000 (there are some exceptions where you can go over this if your work holds a consumer credit licence).

Its deducted from your gross salary over a year (you pay less tax and NI), although we accept several scheme vouchers we find this a handy calculator:

Visit the Cyclescheme Calculator

At the end of the 12-month ‘hire’ period, you buy the bike from your employer for its HM Revenue & Customs (HMRC) approved Fair Market Value (FMV).

Read all the Government stuff here

What Vouchers do you accept?

At Dales Cycles we have partnered with the biggest Tax-Free Schemes around including:

    • Cyclescheme
    • Halfords Cycle2Work
    • Cycleplus
    • Salary Exchange
    • Bikes 2 Work

If you can't see your voucher listed, please contact us for a chat and we will help if we can.

Cycle to Work

Schemes

For more information on each indivdual scheme, click on the links below.

Cycle Scheme

Halfords Cycle 2 Work

CyclePlus

Salary Exchange

Bike 2 Work Scheme

Step by Step

Step 1. Once your employer is partnered with any of the schemes, you can visit our stores or call us to choose your bike and any extra safety equipment you might need, up to the value of £1000.

Step 2. We will provide you with a written quotation to help you apply for a certificate. Usually this will be done online, or through your HR department.

Step 3. If approved, a certificate/voucher will be posted or e-mailed to you.

Step 4. Let us know when you've received your voucher so that we can safety check your bicycle and ensure everything is ready for collection/delivery.

Step 5. Redeem your certificate in store or over the telephone in exchange for your chosen bike and accessories.

 

Dales Cycles reserve the right to exclude chosen products from purchase with Cycle to Work vouchers.

These usually include products sold in conjunction with existing offers/vouchers, or sale/reduced items.

Cycle to Work Schemes