Dales Cycles COVID-19 UPDATE

Q & A

Do I have to book a service?

Yes, all services must be booked in advaned using our workshop website - dalescyclesworkshop.com

How much does a service cost?

We offer a wide variety of different services. Too many to list and really it depends on what needs done to the bike when it gets up on the mechanics work stand. The most common service though is our standard service which checks all the main areas...

Why was my finance declined?

We are not privileged to know the reason why any finance is declined but we will be more than happy to give you the contact details to the finance company that you can speak to them directly. Another good place to speak to is Experian. You can find ...

Do you offer bike hire?

Sorry, we don't offer any bike hire services at the moment.

Do you hire out bike boxes?

With the popularity of training camps abroad to get some much needed sunshine which we seriously lack, you want your pride and joy to travel in the same comfort and security as yourself. We believe Bikebox Alan to be the leading bike box brand out there...

Why is the first service 2 months from the purchase date?

This gives the bike a reasonable time to "bed in". However sometimes things can stretch and go out of sync much sooner than that. If that happens then we are more than happy to do the service before then. Just call the workshop 0141 332 2705 (option...

Can I purchase a sale bike on finance?

No generally, but on the odd occasion we may be able to offer it on selected sale bikes.

Can I purchase a sale bike on Cyclescheme?

No. We pay a subsidy of between 10 and 15% to the Cycle to Work providers that handle the schemes, so we are unable to offer a discount on any sale or reduced bikes

What assembly is required with my new bike?

Your bike come to us in a box of bits. Generally, it takes a qualified mechanic anything from 45 mins upwards to build. It varies from brand to brand as to how much assembly is required and if it has disc brakes, the more complex a bike is to build...

Can you fit accessories to my new bike?

Of course; as long as they are compatible with the bike.

Do you have to wear a helmet?

It is not mandatory but we would always recommend to do so. Over the years we have seen some horrific examples of what can happen if you don't.

How long does it take to obtain a Cyclescheme voucher?

This really depends on your employer and how your individual scheme is set up and with what provider. There are new things in the pipeline with the main provider in the UK Cyclescheme working on ideas to speed the process up.

Can my husband/wife/partner collect my Cyclesheme purchase on my behalf?

Yes, however we require proof of who you are so various items of ID and your voucher need to be provided at the time of collection for example a driving license or passport.

What ID do I require for finance?

Proof of who you are; a driving license or a passport, a utility bill and your bank card either debit or credit.

Can I buy a gift voucher online?

Yes of course. We will send out a paper voucher either to the person buying or to the person you wish to receive the gift.

Do you deliver outside of the UK?

Currently no

Are you part of the V.A.T reclaim scheme?

Yes. On completion of your purchase we will fill in a VAT 407 form and give it to you so that you can have it stamped by Customs when you are taking it out of the country. You can then post that back to us and we will refund the VAT amount back onto...

Can I pay for my bike over the phone?

Only if the bike is being delivered to the card holders address. You cannot pay over the phone and then have someone else pick it up. More information is available on our Terms and Conditions Page...

How often should I service my bike?

This is really something that needs to be looked at on an individual basis as people use their bikes in different ways. It really depends on who often you ride and what type of riding you do and if it has suspension etc. Feel free to email

What sort of servicing comes with my bike?

We offer a first free service within 6-8 weeks of the bike being new. After that based on the type of bike and riding you do we will recommend how often you should arrange to come back in.

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