Q & A
Proof of who you are; a driving license or a passport, a utility bill and your bank card either debit or credit.
Not all bikes come with pedals. In-store our staff will let you know if the bike you're interested in comes with pedals, if it doesn't they will advise and offer suggestions based on the bike, type of riding you do and pedals you like If you order ...
On most brand of bikes the frame number is located under the bottom bracket area of the bike. If you buy your bike from Dales then we hold a note of your serial number in our system.
The size of the tube will be stamped on the outside wall of your tyre.
Regulations You pick a bike and/or accessories costing a maximum of £1000 (there are some exceptions where you can go over this if your work holds a consumer credit licence). Its deducted from your gross salary over a year (you pay less tax and...
We offer a first free service within 6-8 weeks of the bike being new. After that based on the type of bike and riding you do we will recommend how often you should arrange to come back in.
Only if the bike is being delivered to the card holders address. You cannot pay over the phone and then have someone else pick it up. More information is available on our Terms and Conditions Page...
Yes. On completion of your purchase we will fill in a VAT 407 form and give it to you so that you can have it stamped by Customs when you are taking it out of the country. You can then post that back to us and we will refund the VAT amount back onto...
Yes of course. We will send out a paper voucher either to the person buying or to the person you wish to receive the gift.
Yes, all services must be booked in advaned using our workshop website - dalescyclesworkshop.com
Yes, however we require proof of who you are so various items of ID and your voucher need to be provided at the time of collection for example a driving license or passport.
This really depends on your employer and how your individual scheme is set up and with what provider. There are new things in the pipeline with the main provider in the UK Cyclescheme working on ideas to speed the process up.
It is not mandatory but we would always recommend to do so. Over the years we have seen some horrific examples of what can happen if you don't.
Of course; as long as they are compatible with the bike.
Your bike come to us in a box of bits. Generally, it takes a qualified mechanic anything from 45 mins upwards to build. It varies from brand to brand as to how much assembly is required and if it has disc brakes, the more complex a bike is to build...