I have received a dispatch e-mail but my order has not arrived?
When we dispatch your order you will receive an e-mail containing a TNT, DHL, DPD or Royal Mail tracking number.
You can use this to access TNT, DHL, DPD or Royal Mails Track and Trace systems on their website.
This page will give you information of the status of your delivery. All orders are sent using TNT, DHL, DPD or Royal Mail Special Delivery™ Next Day and, depending on your location and the time of year, your order should arrive, at the latest, 3 working days after dispatch.
If your item has not been received after this time you can contact TNT, DHL, DPD or Royal Mail direct quoting your Tracking Reference number or contact ourselves.
Although we can take no responsibility for any delivery delays or problems out-with our control caused by TNT, DHL, DPD, Royal Mail or any other carrier we will do all we can to help resolve any delivery problems.