Dales Cycles COVID-19 UPDATE

FAQ's

How do I process an order on Dales Cycles?

Add to cart Checkout Register, login or checkout as guest Choose delivery type Choose payment type Pay All online payments are securely authenticated by Verified by Visa, Mastercard SecureCode, V12 Finance or PayPal depending on how you choose...

How do I know it is safe to give you my credit card details?

We use the latest SSL (Secure Socket Layer) technology from GoDaddy to protect our website and any information retrieved by it. SSL stands for Secure Socket Layer. It might sound complex, but it's really not. SSL Certificates validate your websites ...

Where do you deliver to?

We only able to deliver to UK and Northern Ireland addresses. We try to get your items to you as quickly as possible, however, some UK postcodes are classed as exclusions as they are a little remote to reach in 24 hours. A signature will be required...

How much do you charge for delivery?

A Standard Free Delivery option is available on all orders over £20 at Dales Cycles. Our premium 'Ready to Ride' delivery option, is available on all bikes at a cost of £25 per bike. A standard 3-5 working day delivery service (&pound...

When will you take the payment from my account?

Under normal circumstances, payment will be taken immediately once you place your order to secure that item. If for any reason we foresee a delay in delivering your order within our normal timescales we will contact you immediately to advise you and...

Can I track the progress of my order?

We will keep you informed by e-mail at all stages of the order process from confirmation of order details through to dispatch. When your order is sent out we will also provide you with a TNT, DHL, DPD or Royal Mail tracking number so that you can monitor...

When will I receive my order?

We try to process orders as soon as we receive them, most orders will be dispatched within 24 hours and we aim to dispatch all orders within 1-3 working days of order confirmation. Delivery times may be longer in circumstances where items need to be...

How do I cancel my order?

If your order has not been dispatched you can cancel by phoning us on our helpline 0141 332 2705, Monday - Friday 9:00am - 17:00pm. Out-with these times please e-mail us at

How do I return my order?

If you wish to return goods you have already received, please complete the returns form that comes with your package. A member of our staff will be happy to advise you and guide you through the returns process if required, we can be contacted on 0141...

How long do I have to return an order?

Goods must be returned within 30 days from the day after the goods are received/signed for. This cooling-off period begins the day your order is confirmed and ends 30 days from the day after you receive your order.

I have received a dispatch e-mail but my order has not arrived?

When we dispatch your order you will receive an e-mail containing a TNT, DHL, DPD or Royal Mail tracking number. You can use this to access TNT, DHL, DPD or Royal Mails Track and Trace systems on their website. This page will give you information of...

Can I contact you by telephone?

Yes, our telephone helpline is open weekdays from 9am to 5pm (Scottish Public and Bank Holidays excluded). Please phone 0141 332 2705.

Can I Order Online & Collect my order in store?

Yes! With Click & Collect at Dales, simply order online and then pick up your goods at a time that suits you. When your order is ready for collection, we’ll let you know by text or email. See all details on our Click &...

How do I use Click & Collect?

Simply choose “Collect from Store” at checkout.

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