Help Center


Q & A
Do I have to book a service?
Yes, all services must be booked in advaned using our workshop website -
How much does a service cost?
We offer a wide variety of different services. Too many to list and really it depends on what needs done to the bike when it gets up on the mechanics work stand. The most common service though is our standard service which checks all the main areas...
Why was my finance declined?
We are not privileged to know the reason why any finance is declined but we will be more than happy to give you the contact details to the finance company that you can speak to them directly. Another good place to speak to is Experian. You can find ...
Do you offer bike hire?
Sorry, we don't offer any bike hire services at the moment.
Do you hire out bike boxes?
With the popularity of training camps abroad to get some much needed sunshine which we seriously lack, you want your pride and joy to travel in the same comfort and security as yourself. We believe Bikebox Alan to be the leading bike box brand out there...
Why is the first service 2 months from the purchase date?
This gives the bike a reasonable time to "bed in". However sometimes things can stretch and go out of sync much sooner than that. If that happens then we are more than happy to do the service before then. Just call the workshop 0141 332 2705 (option...
Can I purchase a sale bike on finance?
No generally, but on the odd occasion we may be able to offer it on selected sale bikes.
Can I purchase a sale bike on Cyclescheme?
No. We pay a subsidy of between 10 and 15% to the Cycle to Work providers that handle the schemes, so we are unable to offer a discount on any sale or reduced bikes
What assembly is required with my new bike?
Your bike come to us in a box of bits. Generally, it takes a qualified mechanic anything from 45 mins upwards to build. It varies from brand to brand as to how much assembly is required and if it has disc brakes, the more complex a bike is to build...
Can you fit accessories to my new bike?
Of course; as long as they are compatible with the bike.
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Can I Order Online & Collect my order in store?
Yes! With Click & Collect at Dales, simply order online and then pick up your goods at a time that suits you. When your order is ready for collection, we’ll let you know by text or email.
How do I use Click & Collect?
Simply choose “Collect from Store” at checkout.
How do I process an order on Dales Cycles?
Add to cart Checkout Register, login or checkout as guest Choose delivery type Choose payment type Pay All online payments are securely authenticated by Verified by Visa, Mastercard SecureCode, V12 Finance or PayPal depending on how you choose...
How do I know it is safe to give you my credit card details?
We use the latest SSL (Secure Socket Layer) technology from GoDaddy to protect our website and any information retrieved by it. SSL stands for Secure Socket Layer. It might sound complex, but it's really not. SSL Certificates validate your websites ...
Where do you deliver to?
We only able to deliver to UK and Northern Ireland addresses. We try to get your items to you as quickly as possible, however, some UK postcodes are classed as exclusions as they are a little remote to reach in 24 hours. A signature will be required...
How much do you charge for delivery?
A Standard Free Delivery option is available on all orders over £20 at Dales Cycles. Our premium 'Ready to Ride' delivery option, is available on all bikes at a cost of £30 per bike. A standard 3-5 working day delivery service (£2.50) and express...
When will you take the payment from my account?
Under normal circumstances, payment will be taken immediately once you place your order to secure that item. If for any reason we foresee a delay in delivering your order within our normal timescales we will contact you immediately to advise you and...
Can I track the progress of my order?
We will keep you informed by e-mail at all stages of the order process from confirmation of order details through to dispatch. When your order is sent out we will also provide you with a TNT, DHL, DPD or Royal Mail tracking number so that you can monitor...
When will I receive my order?
We try to process orders as soon as we receive them, most orders will be dispatched within 24 hours and we aim to dispatch all orders within 1-3 working days of order confirmation. Delivery times may be longer in circumstances where items need to be...
How do I cancel my order?
If your order has not been dispatched you can cancel by phoning us on our helpline 0141 332 2705, Monday - Friday 9:00am - 17:00pm. Out-with these times please e-mail us at
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Click & Collect
Can I Order Online & Collect my order in store?
Yes! With Click & Collect at Dales, simply order online and then pick up your goods at a time that suits you. When your order is ready for collection, we’ll let you know by text or email.
How do I use Click & Collect?
Simply choose “Collect from Store” at checkout.
Click & Collect Terms & Conditions
The Do's, Dont's & Good-to-knows when ordering by Click & Collect
Can I order online and have someone else pick up the goods?
No. We ask for Photographic ID to make sure you are who you say you are and check those details against the payment method used.
When can I pick up the goods once I have ordered online using Click & Collect?
As soon as we have confirmed your order, we will get the goods ready and let you know by text or email. Items not collected within 7 days will be refunded directly to the method of payment used.
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Electric Bike FAQs
E-Bike Motor Technology
The model of motor you choose will determine the amount of power & torque available. A higher torque will make for quicker accelerations, and a higher overall power will let you go quicker up steeper climbs.
How fast can an e-bike go?
All ebikes are limited to 15.5 m/h (25 k/h) by law. Beyond this speed, the motor will switch off and you can ride the bike as normal as though there was no motor.
E-Bike Battery Life
Batteries come in many different capacities and form factors. These range from 300 – 700Wh, with a larger capacity offering a longer range. Most batteries are interchangeable within a given product range. For example, if your bike comes equipped with...
What Range Can I Expect on a Full Charge?
It depends! As a general rule, you'll be able to comfortably ride anywhere between 35 & 70 miles, on a full charge, depending on the route, conditions, battery capacity, model of motor & power modes you use.
How Do I Interact With my E-Bike?
Most electric bikes will come with a display & some control buttons on the handle bars. This can show a variety of information, including your speed, remaining battery capacity, estimated remaining range, current power mode, trip distance, total ...
How Much Does An E-Bike Weigh?
Again, it'll depend. E-bikes generally range anywhere from 12-30KG, though it's worth keeping in mind that most of the time you're not going to notice this extra weight - There's a motor helping you along after all!
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