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Delivery & collection

Delivery

*Ready to Ride - Premium Bike Delivery Service

Dales Cycles are the only online cycle retailer in the UK to offer a delivery option that truly reflects a 'fully built' bike arriving at your door; this premium delivery option is known as 'Ready to Ride' and costs £25 per bike.

'Ready to Ride' bikes come in a bespoke bike box, with a minimal packaging approach and all tools supplied, you really can be off and riding your new bike in less than a few minutes.

This unique premium delivery service eliminates the need for foam, bubble wrap and zip-ties too, so it’s also better for the planet. We recycle all this stuff, so where you can, please try and do the same. Apart from doing your bit for mother Earth, it will give you a warm, fuzzy feeling that you just can't buy!

*Bikes are excluded from next day delivery to allow for assembly and quality checking by our team of professional bike builders.

*Standard Free Delivery

In addition to our 'Ready to Ride' premium delivery service, we also offer a 'Standard Free Delivery' option on all bikes, and orders over £20. Bikes ordered using the free service will require some basic setup on delivery. An easy to follow setup guide is provided with all bikes using the free delivery service.

*Bikes are excluded from next day delivery to allow for assembly and quality checking by our team of professional bike builders.

*Electric Bikes

Due to the extra weight of electric bikes, we are unable to ship these fully assembled. Instead, your bike will be built, configured and checked by our mechanics before being packed back into it's original box.

This method requires removing the front wheel, handlebars, pedals and seatpost, which will need to be reinstalled upon arrival.

To help with this we have a video guiding you through every step! However, if there's anything you'd like any help or advice, please contact us by calling 0141 332 2705 or by e-mailing [email protected]

*Bikes are excluded from next day delivery to allow for assembly and quality checking by our team of professional bike builders.


Christmas Deliveries

Over the Christmas period our website and store will be closed on the dates found here. Orders can still be placed during this time and will be processed as quickly as possible when the doors open again.

Please note that in the case of items which need to be ordered in for you, our suppliers will be operating their own schedule of Christmas closures. If this would cause a delay to your order we will be in touch in inform you and help arrange the best solution.

Delivery Cost

A Standard Free Delivery option is available on all orders over £20 at Dales Cycles.

Our premium 'Ready to Ride' delivery option, is available on all bikes at a cost of £25 per bike. Please see top of this page for details.

A standard 3-5 working day delivery service (£2.50,) and express next working day service (£5.95) is available for accessories/clothing under the value of £20. A premium express next working day delivery service (£5.95) is also available for accessories/clothing over the value of £20.

If you have a question about how we ship your order hopefully it is answered here.

More help is on hand by calling 0141 332 2705 or by emailing [email protected] where one of our helpful staff members will be glad to answer any questions you may have.

Delivery Time

We try our best to process orders as soon as we receive them, most orders will be dispatched within 24 hours and we aim to dispatch all orders within 1-3 working days of order confirmation.

Delivery times may be longer in circumstances where items need to be specially ordered due to size requirements or the item no longer being in stock and you would like an alternative or to wait on it arriving back into stock.

We will advise you of any possible delays when you place your order.

You will receive an email confirmation at various stages of your order process as well as upon dispatch.

Delivery Handling

We use either TNT, DHL, DPD or Royal Mail Tracked Delivery Service for all deliveries.

A signature will be required to receive your order.

When we dispatch your order, you will receive an e-mail containing a TNT, DHL, DPD or Royal Mail tracking number.

You can use these emails to access TNT, DHL, DPD or Royal Mails Track and Trace system on their respective websites. This will give you information regarding expected delivery times.

All orders are sent using either TNT Next Working Day, DHL Next Working Day, DPD Next Working Day or Royal Mail tracked service.

Depending on your location and the time of year, your order should arrive, at the latest, 3 working days after dispatch.

If your item has not been received after this time you can contact TNT, DHL, DPD or Royal Mail directly, quoting your Tracking Reference number or contact Dales Cycles by emailing [email protected].

Although we can take no responsibility for any delivery delays or problems out-with our control caused by TNT, DHL, DPD, Royal Mail or any other carrier, we will do all we can to help resolve any delivery problems.

You will be responsible for the items as soon as they are delivered so please check your delivery before you sign for it and if your package is damaged please sign for it as such and contact us to let us know.