Bicycles

2-7 Working Days (Excludes Weekends & Public Holidays)
Standard Free Delivery: Available on all orders over £20 at Dales Cycles*
Premium 'Ready to Ride': £30 per bike*

Bicycles to Highlands and Islands, Isle of Wight, Isle of Man and Northern Island will incur a courier charge of £20 and estimated delivery is 3-9 working days (excludes weekends and public holidays)

Parts, Accessories & Clothing

Items Under £20: £2.50 Delivery
Dispatched by Royal Mail
3-5 Working Days to Deliver (excludes weekends and public holidays)

Items Over £20: Free Delivery*
3-5 Working Days to Deliver (excludes weekends and public holidays)

• Small items Dispatched by Royal Mail
• Bulky/Heavy Goods Dispatched by DPD

*Bulky/Heavy goods (Bikes, Turbo Trainers, Workstands etc) to the Highlands and Islands, Isle of Wight, Isle of Man and Northern Ireland will incur a courier charge of £20

More help is on hand by calling 0141 332 2705 or by emailing [email protected] where one of our helpful staff members will be glad to answer any questions you may have.

We try our best to process orders as soon as we receive them, most orders will be dispatched within 24 hours and we aim to dispatch all orders within 1-3 working days of order confirmation.

Delivery times may be longer in circumstances where items need to be specially ordered due to size requirements or the item no longer being in stock and you would like an alternative or to wait on it arriving back into stock.

We will advise you of any possible delays when you place your order.

You will receive an email confirmation at various stages of your order process as well as upon dispatch.

We use either TNT, DHL, DPD or Royal Mail Tracked Delivery Service for all deliveries.

A signature will be required to receive your order*

When we dispatch your order, you will receive an e-mail containing a TNT, DHL, DPD or Royal Mail tracking number.

You can use these emails to access TNT, DHL, DPD or Royal Mails Track and Trace system on their respective websites. This will give you information regarding expected delivery times.

All orders are sent using either TNT Next Working Day, DHL Next Working Day, DPD Next Working Day or Royal Mail tracked service.

Depending on your location and the time of year, your order should arrive, at the latest, 3 working days after dispatch.

If your item has not been received after this time you can contact TNT, DHL, DPD or Royal Mail directly, quoting your Tracking Reference number or contact Dales Cycles by emailing [email protected].

Although we can take no responsibility for any delivery delays or problems out-with our control caused by TNT, DHL, DPD, Royal Mail or any other carrier, we will do all we can to help resolve any delivery problems.

You will be responsible for the items as soon as they are delivered so please check your delivery before you sign for it and if your package is damaged please sign for it as such and contact us to let us know.

*During Covid-19, many couriers are not taking signatures

Over the Christmas period our website and store will be closed on the dates found here. Orders can still be placed during this time and will be processed as quickly as possible when the doors open again.

Please note that in the case of items which need to be ordered in for you, our suppliers will be operating their own schedule of Christmas closures. If this would cause a delay to your order we will be in touch in inform you and help arrange the best solution.

Sometimes, we may need to apply a shipping surcharge at checkout for remote locations. This will be calculated automatically and applied where appropriate. 

For deliveries in the Highlands & Islands, our couriers tend to outsource the final leg of delivery, hence the increased cost.

We only ship to UK destinations.