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Delivery & collection

Click and collect

Click & Collect means you can order any item or items to be delivered to any one of our stores.

The service is completely free of charge. You pay in full upon placing your order on The Dales Cycles website.

When you collect your goods simply bring your Photographic ID and order confirmation email and let us do the rest.

How do I use Click & Collect?

For delivery, simply select The Dales Cycles store where you would like to collect the goods.

Terms & Conditions

  • Order subject to relevant product(s) being in stock.
  • Whilst we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
  • Please note that you will be unable to collect your order earlier than the agreed time slot.
  • The usual Dales Cycles Terms and Conditions apply.
  • Photographic proof of identification and the order email confirmation MUST be presented in store before any goods can be released to the customer.

Can I order online and have someone else pick up the goods?

No

We ask for Photographic ID to make sure you are who you say you are and check those details against the payment method used.

If it's not you it won't match and we cannot let someone that isn't you take away your goods.

How much does the Click and Collect service cost?

The Click & Collect service is completely free.

Simply pay for the goods in full via our website and then select the most convenient store.

When can I pick up the goods once I have ordered online using Click & Collect?

As soon as we have confirmed your order, we will get the goods to your requested store as quickly as we can.

Once the goods are there we will confirm this by email and you can then go and pick up your order.

Items not collected within 7 days will be refunded directly to the method of payment used.

Can I track my order in the same way as choosing delivery to my home address?

Yes, well sort of.

We will send you up to date information about your order and also send you an email notification when the item is ready to collect in store.

The only thing you can't do is see the tracking information as a courier isn't used.