Delivery & returns


It really is as simple as that! Dales Cycles is the only online cycle retailer in the UK to offer a delivery service that truly reflects a "fully built" bike arriving at your door. With our bespoke bike box, our minimal packaging approach and all tools supplied, you really can be off and riding your new bike in less than a few minutes.

Our unique delivery service eliminates the need for foam, bubble wrap and zip-ties too, so its also better for the planet. We recycle all this stuff, so where you can, please try and so the same. Apart from doing your bit for mother Earth, it will give you a warm, fuzzy feeling that you just can't buy!

If you have a question about how we ship your order or regarding our general returns policy hopefully it is answered here. More help is on hand by calling 0330 440 4080 where one of our helpful staff members will be glad to answer any questions you may have.

Bikes are shipped free of charge unless otherwise stated; these may include certain postcodes within the UK that are classed as highlands and Islands, reduced price items and certain bespoke orders.

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Parts and accessory postage

All accessory orders above 50 are delivered free. Some UK postcodes listed on this page do however carry a surcharge for heavy & outsized items. Parts and accessory orders are sent by Royal Mail 1st class Recorderd Delivery and in all cases a tracking number will be supplied on dispatch. Some heavier or outsized items such as multiple accessory orders, cycle trainers and vehicle-mounted cycle carriers may be sent by TNT.

All orders below 50 are subject to a 1.99 shipping charge.

In all cases, goods sent by Dales Cycles will require the signature of a recipient at the postal address before they are released from the care of the selected courier. If any of our postal policies are unclear or if you have any questions regarding shipping policies, please call us on 0330 440 4080 and we will be happy to help

Refunds and exchange policy

We are confident that you will be really pleased with the products you purchase from Dales Cycles, but if you do change your mind we offer a 14-day money back guarantee on all online purchases (except in the one circumstance listed below*)This cooling-off period begins the day your order is confirmed and ends 14 days from the day after you receive your order and applies only to the conditions below.

How our 14 day refund policy works

If you wish to cancel an order before it has been dispatched you should phone our helpline at the first opportunity, we can be contacted on 0330 440 4080.

If you wish to return an item that has already been received, please call 0330 440 4080 and a member of our staff will be happy to advise you and guide you through any item of the returns process.

Returning accessories

The goods must be returned within 14 days from the day they are received/signed for.

Goods that are unsuitable, ordered by mistake or size errors must be returned at your cost in their original condition along with all packaging and paperwork intact and in a re-sellable condition. If returning goods within the 14 day policy, you are under a duty to keep them in your possession and to take reasonable care of them until they are returned.

You should retain proof of postage until we inform you that the returned items have been received safely by us. We will cannot take resposibility for lost mail unless a signature has been obtained for the item at Dales Cycles.

Items that are damaged or delivered in error are subject to the same basic conditions, however, should any claim for the above be valid, Dales Cycles will promptly refund any postage costs.

Our returns address:

Dales Cycles Ltd
Unit 6, 40 Couper St
Innercity Trading Estate
G4 0DL

Please ensure you send a legible cover note including your receipt and contact details with all returns. This will provide clarity on the reason for return of the item and speed up the returns process.

Returning a bicycle

If you wish to return a bicycle that is unsuitible for your needs, then you must first contact one of our representatives on 0330 440 4080

If the cycle is being returned at your own choice, you will be liable to the following requirements.

  • A declaration that the bicycle is in an un-used, resellable condition.
  • All accessories, free items and instructions relevant to the original sale are present in the above state.
  • You must have the bicycle appropriately re-packaged for pick-up at your own cost.
  • You will be liable for any cost incurred to Dales Cycles for pick-up of the bike.
  • The bike must be available for pick-up between 9am-5pm on a weekday.

If you can meet the above requirements for arranging the return of your bike, then we will arrange pick-up from an agreed address on an express "next working day" delivery. Once the bike has been received at Dales Cycles, the following process will be carried out.

  • We will check that the bike has arrived with the packaging secure with no aesthetic damage.
  • We will assemble the bicycle so it is safe to ride and check its mechanical and structural integrity.

Should the above checks be carried out and we find everything is in order, a refund will be issued and will show on your account in three to four working days. The refund will be less the amount paid by Dales Cycles for picking your bike up. Costs for pick-up vary depending on the location of the pickup address and will be quoted upon your initial enquiry.

If we have sent you an incorrect order or your item is damaged

Should your purchases reach you in a less-than-perfect condition, please contact our helpline immediately on 0330 440 4080 and we will resolve the problem as swiftly as possible.

We will endeavour to offer an exact replacement wherever possible or can advise on a suitable replacement of similar quality and value. If you do not wish the item replaced or exchanged within these terms, a full refund will be given. In either case we will refund any postal costs incurred by you in returning a faulty, incorrect or damaged item. Please see our refund policy below for details of returning your payment

Refund & return of funds policy

Any agreed refunds will be actioned on us receiving the goods. Refunds can take up to five working days to appear on credit & debit cards and is entirely dependent on the card issuer. Refunds can only be issued by the means and method of original payment without exception.

*Made-to-Order Items

Unfortunately, exchanges or refunds are not allowed if the goods have been specially made-to-order, personalised or altered to fit. These items do, however, come with their applicable warranty periods.